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Date: December 3, 2009 No. 2009-02(A)
MODELS: All Evinrude E-TEC SUBJECT: EMM Replacement
Replaced by Administrative Bulletin 2011-02(A)

Dear Evinrude/Johnson® Dealers:

This communication is to inform Evinrude/Johnson dealers of the policies and procedures for the Warranty Replacement of Evinrude E-TEC EMMs.

NOTE: For outboards not in warranty, refer to Parts and Accessories Bulletin 2008-02(P).

Procedure for EMM Replacement

1) North American dealers MUST call Dealer Support Services (1-800-888-4662) for authorization before returning an EMM for warranty replacement. Dealers outside of North America must contact your regional office for authorization before returning an EMM for warranty replacement.
2) After receiving authorization, complete a warranty allowance request form, P/N 773629, and return it with the EMM. See "Sample Warranty Allowance Request" on page 2 for required information.

IMPORTANT: EMMs sent in without a claim, or EMMs or claims submitted without prior authorization will be returned. A $35.00 administrative fee will be charged to the dealer's account. A new claim must be submitted.

3) If unable to communicate with EMM, include the serial number of each fuel injector with its corresponding cylinder number. If upload problems were experienced (for example during injector replacement) send any disk(s) with EMM.
4) Package the EMM well. Damage caused from inadequate packaging is not covered by warranty. Send only the EMM, warranty allowance request, and disk(s) if applicable.

IMPORTANT: Send EMM only. Do not send EMM mounting screws or grommets. Parts other than the EMM and disk(s) will NOT be returned or replaced under warranty.


Shipping Labels — Canada Dealers Only
For Canadian Dealers — Please order and use return label, P/N 355262, for all EMM and propeller warranty returns.

Shipping Information

U.S. Dealers ship to:
300 Sea Horse Drive,
Dock 5 Waukegan, IL 60085
Attn: EMM Programming

Canadian Dealers ship to:
Centre de pieces de garantie BRP
BRP Warranty Parts Center
565, de la Montagne
Valcourt, QC JOE 2L0
Attn: EMM Programming

North American Dealers - EMMs will be returned UPSt ground prepaid. UPS NEXT DAYt requests will be charged to the dealer's UPS account number. UPS account number must be printed on claim. UPS NEXT DAY C.O.D. is not available.

In-stock EMMs normally have a turnaround time of 24 hours from receipt (not including shipping). BRP is not responsible for shipping delays once a package leaves its facility.

Dealers Outside of North America - Contact regional office.

Sample Warranty Allowance Request

Claims that are missing REQUIRED information will not be processed and will be returned with the EMM.