July 20, 1959
SERVICE BULLETIN SB-728
WARRANTY LABOR CLAIMS
For the most part, the Warranty Labor Claim Forms are being returned by
the Dealers shortly after the repairs have been completed. However, we
have noted in too many instances, where they are being held up by cer-
tain Dealers for a considerable length of time beyond the 30 day limit.
To these Dealers, we would like to suggest, to return these claims to
the factory as soon after the repairs have been completed as is possible.
Your cooperation in this respect will be greatly appreciated.
Furthermore, because of the large number of checks that have to be issued
each month covering these claims, it is going to be necessary for us to
accumulate a sufficient number of claims from each Dealer that will amount
to at least $5.00 before a check can be issued. To write a check for an
amount less than $5.00 proves rather costly. However, if at the end of a
three month period the accumulation of claims for any one particular Dealer
does not come up to $5.00, we will then issue the check for the accumulated
amount in order to dispose of these various claims. As you undoubtedly are
aware of, checks are issued once each month covering these Labor Claims.
I might add that we have had some very good comments from Owners in the
field telling us how much they like our New Labor Program. At the same
time they comment on how the Dealer handled their particular situation,
and we are happy to inform you that in most every case, these comments
were in your favor.
JOHNSON MOTORS
W. E. Sackman
W. E. Sackman
Supervisor-Warranty Claims
WES/ref