February 24, 1964
Dealer Letter #111
SUBJECT: WARRANTY ON FOUR CYCLE STERN DRIVE ENGINES.
Gentlemen:
If you should have to perform warranty service on either the CU or CUE 110 horsepower or the HU or HUE 150 horsepower Johnson or OMC stern drive units, these procedures must be followed.
When you have a failure that you believe should be covered by warranty, contact the Johnson Motors Service Department for approval of the claim. After the claim is authorized, purchase through your local Chevrolet, Buick, Oldsmobile or United Motors Parts Distributor (Refer Dealer Letter #110, dated February 17, 1964) and purchase the necessary parts to make the necessary repairs. Be sure to obtain a copy of the bill for these parts.
After making the necessary repairs, file a warranty parts claim, attaching the bill for the G.M. parts purchased, with Johnson Motors Service Department.
If any of the parts required to effect the complete warranty service carry an OMC part number, include these on the claim form.
You will receive a check covering your cost of the G.M. parts used, as well as for your labor. The OMC parts will be handled according to established procedures.
On the four cycle engines there will be very few complete assemblies allowed under warranty. Detail parts only will be allowed in the great majority of cases. It will be necessary to repair and rebuild the engine from component parts.
For the first year at least we will require the return of all defective parts for inspection and examination. You will be notified and supplied with a special tag to be attached to the defective parts with instructions regarding when, how and where to ship the defective parts.
Do not ship any parts until you are advised to do so.