June 28, 1961
Bulletin No. SB-855
Warranty
SUBJECT: WARRANTY ON CANADIAN JOHNSON ENGINES
With the great increase in boating, particularly in the realm of
trailer-boating, it is only natural that some units will cross the
U.S. - Canadian border. Many of you dealers have had your own
customers enter Canada and encounter some difficulty in receiving
warranty service.
A reciprocal agreement has been made with your Canadian counterpart
to eliminate this problem of warranty service when out of the country
in which the engine was manufactured.
If an owner of a Canadian engine requires warranty service, you will
honor his request as if he were your own customer. All forms will be
filled in the regular manner and sent to your factory service department
as usual. Labor claims as well as warranty parts claims will be handled
exactly as for domestic engine warranty. Canadian dealers will do like-
wise on warranty service they perform on U.S. manufactured engines.
Your cooperation in handling warranty service on this basis will be of
benefit to all who are involved directly or indirectly. Your own
customer may benefit from this arrangement this summer while on
vacation.
As you can see, this program will give even greater impact to our
already expanded warranty program.
JOHNSON MOTORS
W. W. DeWees
Service Department
WWD:eb
NOTE: Post on your Miscellaneous index.