October 19, 1964

Dealer Letter #117R

IMPORTANT WARRANTY INFORMATION!

Gentlemen:

We are indeed pleased to announce a new warranty parts replacement program, to be effective May 1, 1964. This new program is designed to speed up warranty service in the field and to aid each dealer in maintaining proper parts inventory.

Under the new plan, dealers will purchase parts needed for warranty work from their Parts Distributor, rather than have the parts shipped from our Parts Depot in Galesburg. The dealer will file with the factory the familiar "Request for Warranty Parts" form #SE-16 and SE-42 as in the past, listing only those parts required to perform the proper warranty service.

Upon receipt by the Warranty Department at the factory, the "Request for Warranty Parts" will be processed. When the claim is approved, credit for the parts will be authorized at dealer cost. Twice each month credits will be accumulated and credit vouchers will be issued for the amount due the dealer. This voucher will be negotiable at face value at any authorized Johnson, Evinrude or OMC Parts Distributor. We want to point out that this credit will be in the form of a credit voucher, not a check for the amount due.

In the event the warranty claim is not approved, it will be returned to the dealer with the reason for refusal noted thereon.

This new program does not change in any way, the factory's right to approve all warranty claims. This remains the same. The major change is that the part(s) required will be purchased from your Parts Distributor and credit will be issued, instead of the factory replacing the part(s) physically from the Parts Depot.

When complete assemblies such as powerheads, motor covers, complete carburetor assemblies, complete gearcase assemblies and junction boxes with wiring harness for outboards, or oil pumps, powerheads, intermediate housings and upper or lower vertical drive assemblies for stern drive units are required to perform the warranty service, forms SE-16 and SE-42, "Request for Warranty Replacement Parts" will still be used. As in the past, this form is to be sent to the Warranty Department at the factory for approval and processing. The complete assemblies will be shipped directly to the dealer from the Parts Depot in Galesburg, and no credit voucher will be prepared.

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As formerly, warranty claims, either for Parts Credit, or for Parts Replacement will be rejected or adjusted as necessary if the parts listed are considered unnecessary for proper warranty service, or if full credit is not applicable.

The warranty covers ONLY the original purchaser and the purchase date shown on the Owner's Warranty Card must be noted on the warranty claim form.

All defective outboard parts and stern drive parts other than the four cycle engine parts replaced must be held for 30 days by the dealer performing the warranty service with the defective parts properly identified as to the motor from which they were removed. Four cycle engine parts have been covered in a separate announcement. If the factory requests the return of these parts, an identification tag will be sent to the dealer to be filled out and attached to the part being returned. Parts will be returned by freight collect.

Certain areas of the four cycle stern drive engines do not come under this program and procedures on these have been announced separately.

There will be no change in the procedures for filing the "Request for Warranty Labor Allowance", forms #SE-15 and SE-43.

We feel sure this new program will prove to be most beneficial to all concerned, to the customer and to the dealer. The customer will benefit by having his warranty problems handled more quickly and the dealer will have credit to purchase additional parts, rather than have some parts he may not necessarily wish to inventory.

If you have any questions regarding this new program, please let us know and we will be only too pleased to help.

Cordially,

JOHNSON MOTORS

L. W. Eppel

Service Manager

LWE:eb

Rev.10/16/64