December 1, 1965

Dealer Letter #137

SUBJECT:  NEW COMBINATION PARTS & LABOR CLAIM FORMS.

For the most part the New SE-16 Claim Forms are being handled correctly by a large percentage of our Dealers. However, there are some that are being sent in with an insufficient amount of information to properly process them. In order for us to handle them right and efficiently, it is necessary that they be filled out in their entirety.

It is absolutely essential we have the exact Model and Serial number of the Unit for which the Claim is intended. Also, the date of purchase, or, the date it was first used in the case of a Skee Horse.

It is also necessary that we have the Part Number or a complete description of the Part that failed, and, in the space provided list the parts that are necessary to complete the repairs.

In the space provided for Labor, be sure and indicate by spelling out the job or jobs performed which relate to the warranty work only, otherwise, the Labor Claim will not be processed. You need not indicate the number of "Hours" the job took, we will fill this in if it is left blank. Furthermore, do not fill in the last line of the Claim, as this is for Office use only.

I might add that in the event you did not indicate the Labor performed on this particular claim and the Labor was actually performed later on, you may use another claim form but be sure and indicate on this Claim that the Parts were taken care of on Claim Number ________.

Whenever a Claim is handled by Telephone, we here at the Office will complete the Claim Form in its entirety. By that we mean, we will process the Labor Claim as well. Your yellow copy will be mailed you immediately for your files.

We are sure if the above procedure is followed, there should be no difficulty in handling your Claims efficiently and promptly.

Very truly yours,

WES:eb