October, 1965
Dealer Letter #135
IMPORTANT WARRANTY INFORMATION!
Gentlemen:
Effective at once, the new "Request for Warranty Parts and/or Labor Allowance", form SE-16 (REV. 6/65) will be used when filing all warranty claims.
The present program for the issuing of credit vouchers for warranty parts purchased from your Parts Distributor will continue.
As outlined in Dealer Letters #117 (April 15, 1964), #117-A (April 27, 1964) and #117-R (October 19, 1964) procedures for filing and processing warranty claims will not change in any way, the factory's right to approve all warranty claims.
When complete assemblies such as Powerheads, Motor Covers, complete Carburetor assemblies, complete Gearcase assemblies and Junction Boxes with Wiring Harness for outboards, or Oil Pumps, Powerheads, Intermediate Housings and Upper or Lower Vertical Drive assemblies for stern drive units are required to perform the warranty service, forms SE-16 (REV. 6/25), "Request for Warranty Parts and/or Labor Allowance" will be used. As in the past, this form is to be sent to the Warranty Department at the factory for approval and processing. The complete assemblies will be shipped directly to the dealer from the Parts Dept in Galesburg, and no credit voucher will be prepared. These assemblies are not to be ordered from the Parts Distributor.
As formerly, warranty claims, either for Parts Credit, or for Parts Replacement will be rejected or adjusted as necessary if the parts listed are considered unnecessary for proper warranty service, or if full credit is not applicable.
The warranty covers ONLY the original purchaser and the purchase date shown on the Owner's Warranty Card must be noted on the warranty claim form.
