1968 Johnson Warranty Coverage, Rejection Codes and Claim Procedures - DL-180

May, 1968

SUBJECT: JOHNSON MOTORS WARRANTY EXPLANATION & STIPULATIONS

Customers, Johnson Outboard Motors, Boats, Air-Buoys, Skee-Horses, etc. and Johnson Warranty have established us as the leading marine products manufacturer in the world.

Johnson products are obvious. Our warranty service is widely acclaimed, but do you really understand it? We hope you do because the full benefits of the Johnson warranty can be derived only if fully understood.

A JOHNSON DEALER has the right to handle product warranty service when warranty is in order and you as an authorized Johnson Dealer can and should apply for Warranty Service for all Johnson Customers who are deserving of it even though the person may not have necessarily purchased the Johnson Product from you.

When you feel a customer has a legitimate Warranty Claim, Do Not Charge for necessary repair work because you are in doubt whether we will honor the claim and then tell the customer to send the repair bill back to the company or to the original selling dealer for reimbursement. You know yourself you would not want your customer asking you for a full list price adjustment for warranty and neither do we.

Legitimate Warranty Claims are not questioned. In the event you run into a situation in which you do not know if warranty should apply, we will be more than happy to assist you in making a decision.

General "rule of the thumb" in determining Warranty is to remember that warranty is confined to problems or situations brought about due to faulty material or workmanship used in the making of the particular product and that WARRANTY LABOR is applicable only toward the actual replacement of a part or parts which fall in the Warranty category.

NOTE: Warranty is stipulated in each individual owner's manual. Encourage customer to read!

TIME LIMITATIONS concerning warranty coverage on Johnson products does vary. The following breakdown illustrates warranty coverage on our present Johnson products.

PAGE 2 SERVICE BULLETIN DL-#180 JOHNSON MOTORS, DIVISION OF OUTBOARD MARINE CORPORATION, WAUKEGAN, ILLINOIS 60085

The above Warranty Policy is your assurance of our confidence in Johnson Products. Warranty is to be utilized only when it is justifiable. Normal wear and tear, misuse, negligence and normal maintenance items are to be paid for by the customer!

To clarify this point, we have listed items we do not normally consider to be warranty:

NON-WARRANTY ITEMS: NO COVERAGE. ALSO, SEE ILLUSTRATED PHOTOS!

REJECTION CODE

PAGE 3 SERVICE BULLETIN DL-#180 JOHNSON MOTORS, DIVISION OF OUTBOARD MARINE CORPORATION, WAUKEGAN, ILLINOIS 60085

NOTE: Items listed in the non-warranty category are CUSTOMER obligations which should be explained to the customer during the time a sale is being made. IN THE FUTURE, WARRANTY CLAIMS RECEIVED BY US WHICH FALL IN THE NON-WARRANTY CATEGORY WILL BE STAMPED OR MARKED WITH THE CORRESPONDING REJECTION CODE AND RETURNED TO YOU.

TYPICAL, NON-WARRANTY ITEMS

PAGE 4 SERVICE BULLETIN DL-#180 JOHNSON MOTORS, DIVISION OF OUTBOARD MARINE CORPORATION, WAUKEGAN, ILLINOIS 60085

WHEN PROCESSING A WARRANTY CLAIM: (See attached sample)

(1) List the Product, Model and Serial Number.

(2) Owner's Name

(3) Date of Purchase

(4) Cause of Failure

(5) Necessary Repair Parts

(6) Disposition of Parts - Replace or Voucher

(7) Labor Code and Description (as defined in the Flat Rate Manual.)

Insufficient information can cause delay in handling a claim. To avoid this please make sure all claims contain the information we ask for.

Thorough and efficient warranty, backed up by good Service is almost an unbeatable combination, and extensive training and product knowledge are needed to maintain this combination.

PLEASE NOTE:

1. Warranty Claims must be submitted to Johnson Motors within 30 days after the warranty repair has been completed.

2. Labor reimbursement for legitimate Warranty Claims will be paid to the authorized Johnson dealer at his current established labor rate and in accordance with the time allowance set up in the Johnson Flat Rate Manual.

3. Flat rate labor will be paid on a reasonable basis. For instance, if we allowed 1.3 hours for replacing the Breaker Points on a 40 H.P. motor and 1.1 hours for replacing the Condenser, we would not allow a total of 2.4 hours for replacing both the Points and Condenser as we are sure both jobs would be handled at the same time under one job.

4. A decision on questionable Warranty Claims will be made by the factory.

The part(s) in question can be sent to us for consideration or a resume of problem can be forwarded in letter form. Do not return any parts to the factory without first getting permission or being asked to do so. All parts for which permission is given to be returned must be done on a prepaid basis.

5. Vouchers will be processed for all incidental parts used under warranty. Larger components such as POWERHEADS, MOTOR COVERS, COMPLETE GEARCASE ASSEMBLIES, JUNCTION BOXES, CARBURETORS, and any other large parts which your Parts Distributor does not stock will be shipped from the factory.

6. Consignment motors sold in the field carry no warranty.

7. Demo motors which you initiated warranty on the first day of usage and expired two years thereafter. When sold before expiration of the two year warranty, the purchaser will be entitled only to the balance of the unused warranty. The registration card on such motors must be sent to us when the motor is first used as a demonstrator and changed when the motor is sold.

PAGE 5 SERVICE BULLETIN DL-#180 JOHNSON MOTORS, DIVISION OF OUTBOARD MARINE CORPORATION, WAUKEGAN, ILLINOIS 60085

8. COMMERCIAL USE DEFINITION: ANY product used in any way, shape or form for one to make a living.

9. Parts warranty on Genuine OMC parts received from your distributor in a defective condition are to be returned to the Parts Distributor. However, once a Genuine OMC part has been installed on a motor and then proves defective, standard warranty procedure should be followed in accord with warranty time limitations breakdown.

10. OMC Stern Drive warranty is handled through OMC Stern Drive located in Galesburg, Illinois. Johnson Stern Drive warranty is handled directly through Johnson Motors. This covers all Johnson Stern Drive units in Johnson boats and/or Stern Drive units sold direct by Johnson Motors.

11. Warranty verification is a dealer obligation and must be done physically. Warranty is not to be granted or requested at a customers request without you actually seeing the product involved.

12. Johnson Motors warrants the entire outboard motor, components and assemblies included on the motor as originally manufactured.

13. Warranty on four cycle Stern Drive engines which involve a GM part can be handled very simply by purchasing the needed part through your local Chevrolet, Buick or United Motors parts distributor.

After making the necessary repairs, file a warranty parts claim with the Johnson Motors Service Department attaching the bill for the GM part(s) purchased.

If any of the parts required to effect the complete warranty service carry an OMC part number, include these on the claim form.

You will receive a check covering your cost of the GM parts used, as well as for your labor. The OMC parts will be handled according to established procedures.

On four cycle engines there will be very few complete assemblies allowed under warranty. Detail parts only will be allowed in the great majority of cases. It will be necessary to repair and rebuild the engine from component parts.

Do not go to your Chevrolet or Buick dealer for warranty or service work. He is under no obligation and has no authority to do any work on marine installations.

JOHNSON MOTORS

JCP/rm