March 10, 1967

TWO YEAR WARRANTY

Since Johnson announced the two year outboard motor warranty, it has been accepted as one of the most important steps ever taken by a member of the marine industry in projecting confidence in its own products.

There has, however, been some misunderstanding by some customers in regard to warranty coverage. The warranty is quite basic and is set forth in each Owner Manual as follows:

Warranty is one year from date of purchase on motors used for commercial purposes such as rental or other monetary gains.

We understand that some customers are of the impression that the dealer is expected to keep their engines running throughout the warranty period. This assumption is not true as warranty is not intended to cover the following:

1. Spark plugs - checking, cleaning or replacing.
2. Parts or labor required to remedy trouble caused by neglect, normal wear, improper lubrication or when abuse or misuse is evident. Our warranty covers defective workmanship and material only and is not to be construed as a free service period covering any and all service requirements arising during the warranty period. The Factory expects reasonable discretion on the part of the service dealer in the classification of a part as defective.

(over)

3. Parts or labor supplied by a competitive dealer or anyone else not authorized to perform warranty service.
4. Damage in transit. These claims must be filed with the common carrier concerned.
5. Complete assemblies unless it is proven that such assembly cannot be placed in first class condition by replacement of parts or unless previously authorized by factory.
6. Normal maintenance including all tune up adjustments, prior to or after sale.
7. Traveling time or mileage, telephone calls or telegrams, taxi or towing charges.
8. Rental of a motor during period warranty repairs are being carried out.
9. Transportation of motor, parts or accessories.
10. Malfunction due to use of wrong propeller or poor installation of motor and accessories.
11. Parts or accessories manufactured, sold or recommended by anyone other than Outboard Marine Corporation or damage to motor caused by the use of such parts or accessories.
12. Damage to motor caused by accident, or alteration, or used for racing purposes including abnormal use of motor such as in running up ramps, or over sand bars, oyster beds, etc.
13. Excessive time expended in the diagnosis of motor failure.

To help you and your customers better understand "WHAT IS" and "WHAT IS NOT" covered by the warranty, we have prepared the accompanying placard. Read it carefully, then hang it in a prominent location for all customers to scrutinize. The customers correct interpretation of the two year warranty is important if much time and argument, as well as customer disappointment, is to be avoided. Draw your customers attention to the placard at time of purchase.

JRP/rkm